Customer Service

If you have questions about any of our products or policies please contact us:

Hours of Operation: Monday-Friday, 9 a.m. to 5 p.m. EST
Phone: (866) 241-8819 (Voicemail available anytime)
E-mail: SEM@setonhome.org

PAYMENT OPTIONS

You may purchase online with your VISA, MasterCard, or Discover card. If you prefer to send your order by mail, send a printed copy of your Shopping Cart. Include your credit card information or a personal check or money order made payable to:

Seton Educational Media
1350 Progress Dr.
Front Royal, VA 22630

Please do not send cash through the mail.

Security of your financial data: Seton Educational Media uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time SEM asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

REQUEST A CATALOG

We are happy to send you a free Seton Educational Media catalog in the mail upon your request.

RETURN POLICY

Orders usually ship within 24 hours; however, please allow 1-2 weeks for delivery during June, July, and August.

We guarantee your satisfaction with the items that you have ordered.

YOU MAY RETURN any item for any reason within 45 days of placing your order for a full refund provided that the materials are still in "new" condition. Shipping & Handling will not be refunded.

SOFTWARE must still be in its sealed packaging in order for us to accept it as a return. We ask that you examine software carefully to make sure that you have received the correct edition and format (Windows or Mac) before opening the item.

IF WE MADE THE ERROR with your order, we will gladly correct it. Please call us as soon as possible at 866-241-8819 and notify us of the error. After verifying the error, we will then send you the correct items and a prepaid return label should something need to be returned. Please note that returns without our prepaid return label will be at your own expense, so please call us before sending anything back.

DEFECTIVE PRODUCTS are easily replaced. If you receive a product from us that was missing pages, printed improperly, or defective in any way, please call us and we will send a replacement at no cost.

REFUNDS

If you are due any amount for a refund, we will do so in the same manner by which you originally made your purchase. If you paid by a credit card, we will refund the same credit card. If you paid by check or money order, we will send you a check. If you would like to receive your payment in a different manner than that which you used, please include written notification along with the items that you are returning.

Your order to a U.S. address may take 1-2 weeks to arrive. Delivery time for international orders varies according to your location.